{"xsrfToken":"dcf6c2eb630c5398844f80de64c68ec8aaa5f385_lout","branding":{"id":"11","key":"serwis","name":"SERWIS Apius Technologies S.A","portalBaseUrl":"/servicedesk/customer/portal/11","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/11/3","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#d96868","headerLinkHoverBGColor":"#d96868","headerBadgeColor":"#d96868"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/e11c548d-80dd-4471-81b3-1ab008cb56cd/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2MTY2YzY4My1hNzcyLTQ1YTctOGM0Ny1jMDZkN2JmY2Y3NGQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmUxMWM1NDhkLTgwZGQtNDQ3MS04MWIzLTFhYjAwOGNiNTZjZCI6WyJyZWFkIl19LCJleHAiOjE3NDc4MDcxODUsIm5iZiI6MTc0NzgwNjU4NX0.uDwqPc8SpGezdVG8HKlAnr4pyaOWD_v4M8MNIzbFOK4&client=6166c683-a772-45a7-8c47-c06d7bfcf74d&mode=fit","logoId":"e11c548d-80dd-4471-81b3-1ab008cb56cd","isLogoAvailable":true,"helpCenterTitle":"Witamy w Centrum pomocy Apius Technologies S.A. ","sharedPortalName":"Centrum pomocy","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"pl-PL":{"helpCenterTitle":"Witamy w Centrum pomocy Apius Technologies S.A. ","sharedPortalName":"Centrum pomocy","localeDisplayName":"polski (Polska)"},"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"angielski (Stany Zjednoczone)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"pl-PL","userLanguageTag":"pl-PL","portalThemeColor":"#191c63","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/d347d595-6166-4e37-a585-3a9012bd9f84/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2MTY2YzY4My1hNzcyLTQ1YTctOGM0Ny1jMDZkN2JmY2Y3NGQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmQzNDdkNTk1LTYxNjYtNGUzNy1hNTg1LTNhOTAxMmJkOWY4NCI6WyJyZWFkIl19LCJleHAiOjE3NDc4MDcxODUsIm5iZiI6MTc0NzgwNjU4NX0.0fQLtRNR7ukuUaC-4iKGqemDaoE5X4aR0HpxQ8zq-Z0&client=6166c683-a772-45a7-8c47-c06d7bfcf74d&height=300&mode=fit","bannerMediaApiFileId":"d347d595-6166-4e37-a585-3a9012bd9f84","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#172b4d","topBarTextColor":"#172B4D","hasTopBarBeenSplit":true},"portal":{"id":"11","key":"serwis","projectId":10015,"serviceDeskId":11,"name":"SERWIS Apius Technologies S.A","description":"<p>Możesz zgłosić problem z działaniem, awarię lub zadać pytanie ekspertom serwisu Apius Technologies S.A. używając jednej z poniższych opcji lub wysyłając e-mail na adres serwis@apius.pl.</p>","portalBaseUrl":"/servicedesk/customer/portal/11","reqTypes":[{"id":"40","name":"Zadaj pytanie/Poproś o konsultacje","descriptionHtml":"","callToAction":"Zadaj pytanie/Poproś o konsultacje","introHtml":"<p>Masz jakieś pytanie? Zadaj je tutaj</p>","icon":10545,"iconUrl":"https://apiustech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[15],"key":""},{"id":"37","name":"Zgłoś incydent","descriptionHtml":"","callToAction":"Zgłoś incydent","introHtml":"<p>Awaria, usterka, błąd, incydent bezpieczeństwa? Zgłoś to tutaj.</p>","icon":10557,"iconUrl":"https://apiustech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10557","groups":[15],"key":""},{"id":"36","name":"Wniosek wysłany pocztą e-mail","descriptionHtml":"","callToAction":"Wniosek wysłany pocztą e-mail","introHtml":"<p>Wniosek otrzymany z kanału wsparcia e-mail.</p>","icon":10559,"iconUrl":"https://apiustech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10559","groups":[],"key":""},{"id":"90","name":"Zadanie cykliczne","descriptionHtml":"","callToAction":"Zadanie cykliczne","introHtml":"","icon":10458,"iconUrl":"https://apiustech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""}],"reqGroups":[{"id":15,"name":"Ogólne"}],"orderMapping":{"15":[37,40]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"9b43eec8-e908-3cb8-b557-84940c3ffc3d","appLinkName":"System Confluence","appLinkUrl":"https://apiustech.atlassian.net/wiki","spaceKey":"BWDK","spaceName":"Baza wiedzy dla klientów","spaceUrl":"https://apiustech.atlassian.net/wiki/spaces/BWDK","isServer":false},"labels":[],"projectKey":"SERWIS","serviceDeskId":11,"kbLinkDomainURLs":["https://apiustech.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":11,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SERWIS","userLanguageHeader":"","userLanguageMessageWiki":"<h2><a name=\"prosimyokontaktnatelefonserwisowy%3A123577100.\" target=\"_blank\" style=\"text-decoration: underline;\"></a><font color=\"blue\"><b>W przypadku awarii z krytycznym priorytetem lub dla zgłoszeń po godzinach pracy</b></font> prosimy o kontakt na telefon serwisowy: <b>12 357 71 00</b>.</h2>","defaultLanguageMessage":"h2. {color:blue}*W przypadku awarii z krytycznym priorytetem lub dla zgłoszeń po godzinach pracy*{color} prosimy o kontakt na telefon serwisowy: *12 357 71 00*.","defaultLanguageDisplayName":"polski (Polska)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2MTY2YzY4My1hNzcyLTQ1YTctOGM0Ny1jMDZkN2JmY2Y3NGQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAxNSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDc4MDc3ODUsIm5iZiI6MTc0NzgwNjU4NX0.cjB_7rH6q1pH9HZ2-snVU93eMPiOBVOWbcohl0sXMHI","targetCollection":"upload-project-10015","endpointUrl":"https://api.media.atlassian.com","clientId":"6166c683-a772-45a7-8c47-c06d7bfcf74d","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":37,"projectId":10015,"form":{"name":"Zgłoś incydent","descriptionHtml":"","callToAction":"Zgłoś incydent","intro":"<p>Awaria, usterka, błąd, incydent bezpieczeństwa? Zgłoś to tutaj.</p>","instructions":"","icon":10557,"iconUrl":"https://apiustech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10557","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Wyślij e-mail z potwierdzeniem na adres","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Streszczenie problemu","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/11/create/37","requestValidateBaseUrl":"/servicedesk/customer/portal/11/validate/37","calendarParams":{"firstDay":1,"date":"2025-05-21T07:49:45+0200","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"9b43eec8-e908-3cb8-b557-84940c3ffc3d","appLinkName":"System Confluence","appLinkUrl":"https://apiustech.atlassian.net/wiki","spaceKey":"BWDK","spaceName":"Baza wiedzy dla klientów","spaceUrl":"https://apiustech.atlassian.net/wiki/spaces/BWDK","isServer":false},"labels":[],"projectKey":"SERWIS","serviceDeskId":11,"kbLinkDomainURLs":["https://apiustech.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2MTY2YzY4My1hNzcyLTQ1YTctOGM0Ny1jMDZkN2JmY2Y3NGQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAxNSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDc4MDc3ODUsIm5iZiI6MTc0NzgwNjU4NX0.cjB_7rH6q1pH9HZ2-snVU93eMPiOBVOWbcohl0sXMHI","targetCollection":"upload-project-10015","endpointUrl":"https://api.media.atlassian.com","clientId":"6166c683-a772-45a7-8c47-c06d7bfcf74d","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":4,"updated":"2024-04-03T20:02:07.848437964Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[37],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":4,"name":"Incydent form","submit":{"lock":true,"pdf":false},"templateFormUuid":"956dd74c-cb03-4b0f-937b-f1e3d23074c8"},"layout":[{"version":1,"type":"doc","content":[{"type":"paragraph","content":[]},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":24},"layout":"default","localId":"9c0ba1df-f1c2-486a-8257-cbcb083186e8"}},{"type":"rule"}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":7},"layout":"default","localId":"202a315e-1126-422e-a29b-1e4460fe47bf"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":38},"layout":"default","localId":"6c2e6e73-c209-4d48-a2c6-5f37ca92c9b0"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":39},"layout":"default","localId":"02262536-d762-4de2-92b6-e365fa392d54"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":23},"layout":"default","localId":"fecb5297-b5e5-4879-9c51-aea8d9b9f7a6"}}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":3},"content":[{"type":"text","text":"Priorytet Krytyczny"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Warunki:","marks":[{"type":"strong"}]},{"type":"text","text":" Poważne zakłócenie krytycznych operacji biznesowych lub całkowity brak dostępu do ważnych systemów."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Przykłady:","marks":[{"type":"strong"}]}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Cyberbezpieczeństwo:","marks":[{"type":"strong"}]},{"type":"text","text":" Całkowity paraliż systemu spowodowany np. atakiem."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Infrastruktura sieciowa:","marks":[{"type":"strong"}]},{"type":"text","text":" Awaria krytycznej infrastruktury sieciowej uniemożliwiająca dostęp do ważnych zasobów."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"IT","marks":[{"type":"strong"}]},{"type":"text","text":": Zawieszenie serwera produkcyjnego, awaria sieci uniemożliwiająca dostęp do kluczowych aplikacji."}]}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Czas Reakcji:","marks":[{"type":"strong"}]},{"type":"text","text":" Natychmiastowy, wymaga interwencji jak najszybciej."},{"type":"hardBreak"}]}]}]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":3},"content":[{"type":"text","text":"Priorytet Wysoki"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Warunki:","marks":[{"type":"strong"}]},{"type":"text","text":" Znaczące zakłócenie funkcji biznesowych, ale bez całkowitego zatrzymania działania."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Przykłady:","marks":[{"type":"strong"}]}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Ochrona Danych:","marks":[{"type":"strong"}]},{"type":"text","text":" Problemy z systemem backupu, gdzie dane są zagrożone, ale nie utracone."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Infrastruktura sieciowa:","marks":[{"type":"strong"}]},{"type":"text","text":" Spowolnienie krytycznych aplikacji biznesowych związane z problemami sieciowymi."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"IT:","marks":[{"type":"strong"}]},{"type":"text","text":" Problemy z wydajnością krytycznych aplikacji, częściowe zakłócenia w dostępie do usług."}]}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Czas Reakcji:","marks":[{"type":"strong"}]},{"type":"text","text":" Krótki, zwykle w ciągu kilku godzin."},{"type":"hardBreak"}]}]}]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":3},"content":[{"type":"text","text":"Priorytet Średni"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Warunki:","marks":[{"type":"strong"}]},{"type":"text","text":" Umiarkowane lub okresowe problemy, które wpływają na nieliczne funkcje biznesowe."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Przykłady:","marks":[{"type":"strong"}]}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Wsparcie IT:","marks":[{"type":"strong"}]},{"type":"text","text":" Problemy z funkcjonalnością niekluczowych aplikacji."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"IT:","marks":[{"type":"strong"}]},{"type":"text","text":" Błędy w niekluczowych modułach aplikacji, problemy z użytkowaniem o ograniczonym wpływie na biznes."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Zarządzanie Infrastrukturą:","marks":[{"type":"strong"}]},{"type":"text","text":" Kwestie związane z regularną konserwacją i aktualizacjami systemów."}]}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Czas Reakcji:","marks":[{"type":"strong"}]},{"type":"text","text":" Reakcja zwykle w ciągu jednego dnia roboczego."},{"type":"hardBreak"}]}]}]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":3},"content":[{"type":"text","text":"Priorytet Niski"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Warunki:","marks":[{"type":"strong"}]},{"type":"text","text":" Drobne problemy lub zapytania, które nie wpływają bezpośrednio na działalność biznesową."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Przykłady:","marks":[{"type":"strong"}]}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Konsultacje i Doradztwo:","marks":[{"type":"strong"}]},{"type":"text","text":" Zapytania dotyczące ulepszeń, drobne usterki niezakłócające pracy. Prośby o informacje dotyczące nowych funkcji."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Szkolenia i Rozwój:","marks":[{"type":"strong"}]},{"type":"text","text":" Zgłoszenia dotyczące zapotrzebowania na szkolenia techniczne."}]}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Czas Reakcji:","marks":[{"type":"strong"}]},{"type":"text","text":" Elastyczny, zwykle rozpatrywane w ramach normalnej pracy serwisowej."},{"type":"hardBreak"}]}]}]}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":22},"layout":"default","localId":"aecd5ea4-f7d8-4c29-a7e2-47616773b2ba"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":15},"layout":"default","localId":"888a8104-96d4-4e3a-81b3-8ec801a6d644"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":30},"layout":"default","localId":"4e76b4c2-8bd6-4d21-bae9-19300cb6d6b1"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":41},"layout":"default","localId":"a65d8637-f3cf-4ef3-b921-57e60bd613d0"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":40},"layout":"default","localId":"497bff4f-f162-4eed-8a84-94f6b50adce0"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":31},"layout":"default","localId":"29926ac0-db64-4244-a188-872299ec5282"}}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":3},"content":[{"type":"text","text":"Critical Priority","marks":[{"type":"strong"}]}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Conditions: ","marks":[{"type":"strong"}]},{"type":"text","text":"Severe disruption of critical business operations or complete lack of access to important systems."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Examples:","marks":[{"type":"strong"}]}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Cyber Security: ","marks":[{"type":"strong"}]},{"type":"text","text":"Complete system paralysis due to, for example, an attack."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Network Infrastructure: ","marks":[{"type":"strong"}]},{"type":"text","text":"Failure of critical network infrastructure preventing access to important resources."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"IT: ","marks":[{"type":"strong"}]},{"type":"text","text":"Suspension of a production server, network failure preventing access to critical applications."}]}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Response Time: ","marks":[{"type":"strong"}]},{"type":"text","text":"Immediate, requiring intervention as soon as possible."}]}]}]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":3},"content":[{"type":"text","text":"Priority high","marks":[{"type":"strong"}]}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Conditions: ","marks":[{"type":"strong"}]},{"type":"text","text":"Significant disruption of business functions, but without complete halt of operations."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Examples:","marks":[{"type":"strong"}]}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Data Protection:","marks":[{"type":"strong"}]},{"type":"text","text":" System backup problems where data is compromised but not lost."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Network Infrastructure:","marks":[{"type":"strong"}]},{"type":"text","text":" Slowdown of critical business applications related to network problems."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"IT:","marks":[{"type":"strong"}]},{"type":"text","text":" Performance problems of critical applications, partial disruption of access to services."}]}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Response Time:","marks":[{"type":"strong"}]},{"type":"text","text":" Short, usually within a few hours."}]}]}]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":3},"content":[{"type":"text","text":"Priority Medium","marks":[{"type":"strong"}]}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Conditions:","marks":[{"type":"strong"}]},{"type":"text","text":" Moderate or intermittent problems that affect few business functions."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Examples:","marks":[{"type":"strong"}]}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"IT support: ","marks":[{"type":"strong"}]},{"type":"text","text":"Problems with the functionality of non-key applications."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"IT: ","marks":[{"type":"strong"}]},{"type":"text","text":"Errors in non-key application modules, usability problems with limited business impact."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Infrastructure Management:","marks":[{"type":"strong"}]},{"type":"text","text":" Issues related to regular maintenance and system upgrades."}]}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Response Time:","marks":[{"type":"strong"}]},{"type":"text","text":" Response usually within one business day."}]}]}]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":3},"content":[{"type":"text","text":"Priority Low","marks":[{"type":"strong"}]}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Conditions: ","marks":[{"type":"strong"}]},{"type":"text","text":"Minor problems or inquiries that affect business operations directly."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Examples:","marks":[{"type":"strong"}]}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Consultation and Advisory:","marks":[{"type":"strong"}]},{"type":"text","text":" Requests for improvements, minor glitches that do not disrupt operations. Requests for information on new features."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Training and Development: ","marks":[{"type":"strong"}]},{"type":"text","text":"Requests for technical training needs."}]}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Response Time: ","marks":[{"type":"strong"}]},{"type":"text","text":"Flexible, usually handled as part of normal service work."}]}]}]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":36},"layout":"default","localId":"f23e6ac1-2f1b-4e41-ba11-ca2a2be7b30a"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":37},"layout":"default","localId":"1680066c-6ff5-47e9-8671-28ff26c8ae69"}}]}],"conditions":{"34":{"t":"sh","i":{"co":{"cIds":{"31":["13201"]}}},"o":{"sIds":["11"]}},"4":{"t":"sh","i":{"co":{"cIds":{"23":["3"]}}},"o":{"sIds":["4"]}},"33":{"t":"sh","i":{"co":{"cIds":{"31":["13200"]}}},"o":{"sIds":["10"]}},"26":{"t":"sh","i":{"co":{"cIds":{"23":["1","2","3","4","10000"]}}},"o":{"sIds":["6"]}},"35":{"t":"sh","i":{"co":{"cIds":{"31":["13198","13199","13200","13201","13202"]}}},"o":{"sIds":["12"]}},"5":{"t":"sh","i":{"co":{"cIds":{"23":["4"]}}},"o":{"sIds":["5"]}},"32":{"t":"sh","i":{"co":{"cIds":{"31":["13199"]}}},"o":{"sIds":["9"]}},"25":{"t":"sh","i":{"co":{"cIds":{"24":["1"]}}},"o":{"sIds":["1"]}},"27":{"t":"sh","i":{"co":{"cIds":{"24":["2"]}}},"o":{"sIds":["7"]}},"2":{"t":"sh","i":{"co":{"cIds":{"23":["1"]}}},"o":{"sIds":["2"]}},"3":{"t":"sh","i":{"co":{"cIds":{"23":["2"]}}},"o":{"sIds":["3"]}},"28":{"t":"sh","i":{"co":{"cIds":{"31":["13198"]}}},"o":{"sIds":["8"]}}},"sections":{"12":{"conditions":["35","27"]},"8":{"name":"Priority - Critical","conditions":["28","27"]},"4":{"conditions":["4","25"]},"5":{"conditions":["5","25"]},"10":{"name":"Priority - Medium","conditions":["33","27"]},"2":{"conditions":["2","25"]},"7":{"name":"Preferred language - English","conditions":["27"]},"3":{"conditions":["3","25"]},"11":{"name":"Priority - Low","conditions":["34","27"]},"9":{"name":"Priority - High","conditions":["32","27"]},"6":{"conditions":["26","25"]},"1":{"name":"Preffered language - Polish","conditions":["25"]}},"questions":{"23":{"type":"cd","label":"Priorytet","description":"","validation":{"rq":true},"jiraField":"priority","defaultAnswer":{"choices":["3"]},"questionKey":""},"40":{"type":"ts","label":"Serial number or license number","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"15":{"type":"at","label":"Załącznik","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"22":{"type":"rt","label":"Opis","description":"","validation":{"rq":true},"jiraField":"description","questionKey":""},"37":{"type":"at","label":"Attachment","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"24":{"type":"cd","label":"Preffered language","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"Polish","other":false},{"id":"2","label":"English","other":false}],"defaultAnswer":{"choices":["1"]},"questionKey":""},"31":{"type":"cd","label":"Priority","description":"","validation":{"rq":true},"jiraField":"customfield_10855","defaultAnswer":{"choices":["13200"]},"questionKey":""},"38":{"type":"ts","label":"Nazwa systemu","description":"","validation":{"rq":false},"jiraField":"customfield_10171","questionKey":""},"41":{"type":"ts","label":"System name","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"36":{"type":"rt","label":"Description","description":"","validation":{"rq":true},"jiraField":"customfield_10854","questionKey":""},"39":{"type":"ts","label":"Numer seryjny lub numer licencji","description":"","validation":{"rq":false},"jiraField":"customfield_10172","questionKey":""},"30":{"type":"cl","label":"Technology","description":"","validation":{"rq":true},"jiraField":"customfield_10853","questionKey":""},"7":{"type":"cl","label":"Technologia","description":"","validation":{"rq":true},"jiraField":"customfield_10158","questionKey":""}}},"uuid":"956dd74c-cb03-4b0f-937b-f1e3d23074c8"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":4,"updated":"2024-04-03T20:02:07.848437964Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[37],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":4,"name":"Incydent form","submit":{"lock":true,"pdf":false},"templateFormUuid":"956dd74c-cb03-4b0f-937b-f1e3d23074c8"},"layout":[{"version":1,"type":"doc","content":[{"type":"paragraph","content":[]},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":24},"layout":"default","localId":"9c0ba1df-f1c2-486a-8257-cbcb083186e8"}},{"type":"rule"}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":7},"layout":"default","localId":"202a315e-1126-422e-a29b-1e4460fe47bf"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":38},"layout":"default","localId":"6c2e6e73-c209-4d48-a2c6-5f37ca92c9b0"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":39},"layout":"default","localId":"02262536-d762-4de2-92b6-e365fa392d54"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":23},"layout":"default","localId":"fecb5297-b5e5-4879-9c51-aea8d9b9f7a6"}}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":3},"content":[{"type":"text","text":"Priorytet Krytyczny"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Warunki:","marks":[{"type":"strong"}]},{"type":"text","text":" Poważne zakłócenie krytycznych operacji biznesowych lub całkowity brak dostępu do ważnych systemów."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Przykłady:","marks":[{"type":"strong"}]}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Cyberbezpieczeństwo:","marks":[{"type":"strong"}]},{"type":"text","text":" Całkowity paraliż systemu spowodowany np. atakiem."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Infrastruktura sieciowa:","marks":[{"type":"strong"}]},{"type":"text","text":" Awaria krytycznej infrastruktury sieciowej uniemożliwiająca dostęp do ważnych zasobów."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"IT","marks":[{"type":"strong"}]},{"type":"text","text":": Zawieszenie serwera produkcyjnego, awaria sieci uniemożliwiająca dostęp do kluczowych aplikacji."}]}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Czas Reakcji:","marks":[{"type":"strong"}]},{"type":"text","text":" Natychmiastowy, wymaga interwencji jak najszybciej."},{"type":"hardBreak"}]}]}]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":3},"content":[{"type":"text","text":"Priorytet Wysoki"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Warunki:","marks":[{"type":"strong"}]},{"type":"text","text":" Znaczące zakłócenie funkcji biznesowych, ale bez całkowitego zatrzymania działania."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Przykłady:","marks":[{"type":"strong"}]}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Ochrona Danych:","marks":[{"type":"strong"}]},{"type":"text","text":" Problemy z systemem backupu, gdzie dane są zagrożone, ale nie utracone."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Infrastruktura sieciowa:","marks":[{"type":"strong"}]},{"type":"text","text":" Spowolnienie krytycznych aplikacji biznesowych związane z problemami sieciowymi."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"IT:","marks":[{"type":"strong"}]},{"type":"text","text":" Problemy z wydajnością krytycznych aplikacji, częściowe zakłócenia w dostępie do usług."}]}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Czas Reakcji:","marks":[{"type":"strong"}]},{"type":"text","text":" Krótki, zwykle w ciągu kilku godzin."},{"type":"hardBreak"}]}]}]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":3},"content":[{"type":"text","text":"Priorytet Średni"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Warunki:","marks":[{"type":"strong"}]},{"type":"text","text":" Umiarkowane lub okresowe problemy, które wpływają na nieliczne funkcje biznesowe."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Przykłady:","marks":[{"type":"strong"}]}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Wsparcie IT:","marks":[{"type":"strong"}]},{"type":"text","text":" Problemy z funkcjonalnością niekluczowych aplikacji."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"IT:","marks":[{"type":"strong"}]},{"type":"text","text":" Błędy w niekluczowych modułach aplikacji, problemy z użytkowaniem o ograniczonym wpływie na biznes."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Zarządzanie Infrastrukturą:","marks":[{"type":"strong"}]},{"type":"text","text":" Kwestie związane z regularną konserwacją i aktualizacjami systemów."}]}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Czas Reakcji:","marks":[{"type":"strong"}]},{"type":"text","text":" Reakcja zwykle w ciągu jednego dnia roboczego."},{"type":"hardBreak"}]}]}]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":3},"content":[{"type":"text","text":"Priorytet Niski"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Warunki:","marks":[{"type":"strong"}]},{"type":"text","text":" Drobne problemy lub zapytania, które nie wpływają bezpośrednio na działalność biznesową."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Przykłady:","marks":[{"type":"strong"}]}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Konsultacje i Doradztwo:","marks":[{"type":"strong"}]},{"type":"text","text":" Zapytania dotyczące ulepszeń, drobne usterki niezakłócające pracy. Prośby o informacje dotyczące nowych funkcji."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Szkolenia i Rozwój:","marks":[{"type":"strong"}]},{"type":"text","text":" Zgłoszenia dotyczące zapotrzebowania na szkolenia techniczne."}]}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Czas Reakcji:","marks":[{"type":"strong"}]},{"type":"text","text":" Elastyczny, zwykle rozpatrywane w ramach normalnej pracy serwisowej."},{"type":"hardBreak"}]}]}]}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":22},"layout":"default","localId":"aecd5ea4-f7d8-4c29-a7e2-47616773b2ba"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":15},"layout":"default","localId":"888a8104-96d4-4e3a-81b3-8ec801a6d644"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":30},"layout":"default","localId":"4e76b4c2-8bd6-4d21-bae9-19300cb6d6b1"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":41},"layout":"default","localId":"a65d8637-f3cf-4ef3-b921-57e60bd613d0"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":40},"layout":"default","localId":"497bff4f-f162-4eed-8a84-94f6b50adce0"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":31},"layout":"default","localId":"29926ac0-db64-4244-a188-872299ec5282"}}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":3},"content":[{"type":"text","text":"Critical Priority","marks":[{"type":"strong"}]}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Conditions: ","marks":[{"type":"strong"}]},{"type":"text","text":"Severe disruption of critical business operations or complete lack of access to important systems."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Examples:","marks":[{"type":"strong"}]}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Cyber Security: ","marks":[{"type":"strong"}]},{"type":"text","text":"Complete system paralysis due to, for example, an attack."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Network Infrastructure: ","marks":[{"type":"strong"}]},{"type":"text","text":"Failure of critical network infrastructure preventing access to important resources."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"IT: ","marks":[{"type":"strong"}]},{"type":"text","text":"Suspension of a production server, network failure preventing access to critical applications."}]}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Response Time: ","marks":[{"type":"strong"}]},{"type":"text","text":"Immediate, requiring intervention as soon as possible."}]}]}]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":3},"content":[{"type":"text","text":"Priority high","marks":[{"type":"strong"}]}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Conditions: ","marks":[{"type":"strong"}]},{"type":"text","text":"Significant disruption of business functions, but without complete halt of operations."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Examples:","marks":[{"type":"strong"}]}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Data Protection:","marks":[{"type":"strong"}]},{"type":"text","text":" System backup problems where data is compromised but not lost."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Network Infrastructure:","marks":[{"type":"strong"}]},{"type":"text","text":" Slowdown of critical business applications related to network problems."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"IT:","marks":[{"type":"strong"}]},{"type":"text","text":" Performance problems of critical applications, partial disruption of access to services."}]}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Response Time:","marks":[{"type":"strong"}]},{"type":"text","text":" Short, usually within a few hours."}]}]}]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":3},"content":[{"type":"text","text":"Priority Medium","marks":[{"type":"strong"}]}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Conditions:","marks":[{"type":"strong"}]},{"type":"text","text":" Moderate or intermittent problems that affect few business functions."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Examples:","marks":[{"type":"strong"}]}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"IT support: ","marks":[{"type":"strong"}]},{"type":"text","text":"Problems with the functionality of non-key applications."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"IT: ","marks":[{"type":"strong"}]},{"type":"text","text":"Errors in non-key application modules, usability problems with limited business impact."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Infrastructure Management:","marks":[{"type":"strong"}]},{"type":"text","text":" Issues related to regular maintenance and system upgrades."}]}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Response Time:","marks":[{"type":"strong"}]},{"type":"text","text":" Response usually within one business day."}]}]}]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":3},"content":[{"type":"text","text":"Priority Low","marks":[{"type":"strong"}]}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Conditions: ","marks":[{"type":"strong"}]},{"type":"text","text":"Minor problems or inquiries that affect business operations directly."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Examples:","marks":[{"type":"strong"}]}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Consultation and Advisory:","marks":[{"type":"strong"}]},{"type":"text","text":" Requests for improvements, minor glitches that do not disrupt operations. Requests for information on new features."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Training and Development: ","marks":[{"type":"strong"}]},{"type":"text","text":"Requests for technical training needs."}]}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Response Time: ","marks":[{"type":"strong"}]},{"type":"text","text":"Flexible, usually handled as part of normal service work."}]}]}]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":36},"layout":"default","localId":"f23e6ac1-2f1b-4e41-ba11-ca2a2be7b30a"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":37},"layout":"default","localId":"1680066c-6ff5-47e9-8671-28ff26c8ae69"}}]}],"conditions":{"34":{"t":"sh","i":{"co":{"cIds":{"31":["13201"]}}},"o":{"sIds":["11"]}},"4":{"t":"sh","i":{"co":{"cIds":{"23":["3"]}}},"o":{"sIds":["4"]}},"33":{"t":"sh","i":{"co":{"cIds":{"31":["13200"]}}},"o":{"sIds":["10"]}},"26":{"t":"sh","i":{"co":{"cIds":{"23":["1","2","3","4","10000"]}}},"o":{"sIds":["6"]}},"35":{"t":"sh","i":{"co":{"cIds":{"31":["13198","13199","13200","13201","13202"]}}},"o":{"sIds":["12"]}},"5":{"t":"sh","i":{"co":{"cIds":{"23":["4"]}}},"o":{"sIds":["5"]}},"32":{"t":"sh","i":{"co":{"cIds":{"31":["13199"]}}},"o":{"sIds":["9"]}},"25":{"t":"sh","i":{"co":{"cIds":{"24":["1"]}}},"o":{"sIds":["1"]}},"27":{"t":"sh","i":{"co":{"cIds":{"24":["2"]}}},"o":{"sIds":["7"]}},"2":{"t":"sh","i":{"co":{"cIds":{"23":["1"]}}},"o":{"sIds":["2"]}},"3":{"t":"sh","i":{"co":{"cIds":{"23":["2"]}}},"o":{"sIds":["3"]}},"28":{"t":"sh","i":{"co":{"cIds":{"31":["13198"]}}},"o":{"sIds":["8"]}}},"sections":{"12":{"conditions":["35","27"]},"8":{"name":"Priority - Critical","conditions":["28","27"]},"4":{"conditions":["4","25"]},"5":{"conditions":["5","25"]},"10":{"name":"Priority - Medium","conditions":["33","27"]},"2":{"conditions":["2","25"]},"7":{"name":"Preferred language - English","conditions":["27"]},"3":{"conditions":["3","25"]},"11":{"name":"Priority - Low","conditions":["34","27"]},"9":{"name":"Priority - High","conditions":["32","27"]},"6":{"conditions":["26","25"]},"1":{"name":"Preffered language - Polish","conditions":["25"]}},"questions":{"23":{"type":"cd","label":"Priorytet","description":"","validation":{"rq":true},"jiraField":"priority","defaultAnswer":{"choices":["3"]},"questionKey":""},"40":{"type":"ts","label":"Serial number or license number","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"15":{"type":"at","label":"Załącznik","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"22":{"type":"rt","label":"Opis","description":"","validation":{"rq":true},"jiraField":"description","questionKey":""},"37":{"type":"at","label":"Attachment","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"24":{"type":"cd","label":"Preffered language","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"Polish","other":false},{"id":"2","label":"English","other":false}],"defaultAnswer":{"choices":["1"]},"questionKey":""},"31":{"type":"cd","label":"Priority","description":"","validation":{"rq":true},"jiraField":"customfield_10855","defaultAnswer":{"choices":["13200"]},"questionKey":""},"38":{"type":"ts","label":"Nazwa systemu","description":"","validation":{"rq":false},"jiraField":"customfield_10171","questionKey":""},"41":{"type":"ts","label":"System name","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"36":{"type":"rt","label":"Description","description":"","validation":{"rq":true},"jiraField":"customfield_10854","questionKey":""},"39":{"type":"ts","label":"Numer seryjny lub numer licencji","description":"","validation":{"rq":false},"jiraField":"customfield_10172","questionKey":""},"30":{"type":"cl","label":"Technology","description":"","validation":{"rq":true},"jiraField":"customfield_10853","questionKey":""},"7":{"type":"cl","label":"Technologia","description":"","validation":{"rq":true},"jiraField":"customfield_10158","questionKey":""}}},"uuid":"956dd74c-cb03-4b0f-937b-f1e3d23074c8"},"linkedJiraFields":["customfield_10853","customfield_10854","customfield_10855","customfield_10171","customfield_10172","description","priority","customfield_10158"]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}